Shipping policy

Thank you for shopping with Essentially Yours Organic Wellness. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

Order Processing

  • Orders are processed within [1–3] business days after payment has been successfully received and verified.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing times may be extended during peak periods, promotional events, or due to unforeseen circumstances.

Shipping Locations

We currently ship to:

  • South Africa

If your location is not listed, please contact us before placing an order.

Delivery Timeframes

Estimated delivery times are as follows:

  • Major Metropolitan Areas: [2–5] business days
  • Regional Areas: [3–7] business days
  • Remote Areas: [5–10] business days

Please note that these are estimates only and are not guaranteed delivery dates.

Shipping Fees

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package size and weight
  • Selected shipping method

Any applicable shipping charges will be displayed before payment is completed.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched. Customers are responsible for monitoring delivery updates using the tracking information supplied.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Customs clearance procedures
  • High order volumes
  • Events beyond our reasonable control

We are not liable for delays caused by third-party courier services.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is supplied:

  • We are not responsible for orders delivered to the incorrect address provided by the customer.
  • Additional shipping charges may apply if a parcel must be re-shipped.

Failed Deliveries

If a delivery attempt is unsuccessful due to customer unavailability, incorrect information, or failure to collect a parcel, the customer may be responsible for any additional delivery or return-to-sender fees.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

To assist with any investigation, please provide:

  • Your order number
  • Proof of purchase
  • Photographs of any damage (if applicable)

We will work with the courier to resolve the issue as quickly as possible.

International Orders

For international shipments:

  • Delivery times vary by destination.
  • Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by local authorities.
  • We are not responsible for delays caused by customs processing.

Ownership and Risk

Ownership of products passes to the customer upon full payment. Risk of loss or damage transfers to the customer upon delivery of the order to the shipping address provided.