Refund policy

At Essentially Yours Organic Wellness, we strive to provide quality products and excellent service. Please read our Returns, Refunds, and Exchange Policy carefully before making a purchase.

General Policy

All sales are considered final unless otherwise required by South African law. We do not offer refunds, returns, or exchanges for:

Change of mind
Incorrect product selection by the customer
Products ordered in error
Products that have been used, altered, or damaged by the customer

However, customers retain all rights afforded under the Consumer Protection Act (CPA).

Defective, Damaged, or Incorrect Products

If you receive a product that is:

Defective,
Damaged upon delivery, or
Not the product that you ordered,

please contact us within 7 days of receiving the item.

You may be required to provide:

Your order number
Proof of purchase
Photographs showing the issue

Where a defect or error is confirmed, we may, in accordance with the CPA:

Repair the product,
Replace the product, or
Provide a refund.

Six-Month Consumer Warranty

In accordance with Section 56 of the Consumer Protection Act, consumers are entitled to a six-month warranty against defects in goods purchased from us.

If a product fails to meet the standards required by the CPA within six months of delivery, you may be entitled to a repair, replacement, or refund, subject to the provisions of the Act.

This warranty does not apply to damage caused by:

Misuse
Abuse
Negligence
Unauthorized modifications
Normal wear and tear

Digital Products and Downloadable Content

All purchases of digital products, downloadable content, subscriptions, templates, software licenses, and similar electronic goods are final and non-refundable once access has been granted or the product has been delivered, except where required by law.